Shipping policy

Free Shipping on Every Order

Shipping is free on all orders to addresses in the United States. There is no minimum order.

Processing time

Orders are processed within 1 to 3 business days after they are placed. Orders placed on weekends or holidays are processed the next business day.

Delivery time

Once processed, most orders arrive within 7 to 15 business days. Delivery times are estimates and can occasionally be longer during peak seasons, holidays or carrier delays.

Tracking

As soon as your order ships, you will receive an email with a tracking number. Tracking may take 2 to 5 business days to show updates after you receive it.

Where we ship

We currently ship within the United States only. We are unable to ship to APO/FPO addresses or freight forwarders at this time.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, email us right away and we will do our best to update it before your order ships.

Lost or delayed packages

If your tracking has not updated for 10 business days, or your order has not arrived within 20 business days, email us at jnbusiness1@proton.me and we will investigate and send a replacement or refund if your package is lost.

Orders with more than one pillow

If you order more than one pillow, items may ship separately and arrive on different days.