Refund policy
30-Night Money-Back Guarantee
We want you to love sleeping with your CloudWave. Try it for 30 nights from the day your order is delivered. If it is not right for you, contact us within those 30 nights and we will make it right.
How to start a return
Email us at jnbusiness1@proton.me with your order number and the reason for your return. We will reply within 1 to 2 business days with return instructions. Please do not send items back without contacting us first, as returns sent without instructions cannot be processed.
Eligibility
- Requests must be made within 30 days of delivery.
- Items should be returned with the cover and inner pillow together, clean and in the condition you received them.
- Final sale items and gift cards are not eligible for return.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, and you will not need to pay for return shipping.
Refunds
Once your return is received and inspected, or your claim is approved, we will issue a refund to your original payment method. Refunds are processed within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post the credit. For change-of-mind returns, return shipping costs are the responsibility of the customer.
Exchanges
Want a different color or size? Contact us and we will help you swap it.
Questions
Reach us anytime at jnbusiness1@proton.me.